Credentials

National Apartment Association Education Institute (NAAEI) Credentials

As an affiliate of the National Apartment Association (NAA), the Tulsa Apartment Association (TAA) hosts courses for industry professionals to earn their credentials. TAA hosts these in-person credential courses once a year in Tulsa.

Click here to learn how NAAEI credentials can benefit your company.

CERTIFIED APARTMENT MANAGER (CAM)

Earn your CAM certification and increase your community's Net Operating Income. NAAEI developed the Certified Apartment Manager (CAM) program to assist apartment industry professionals in advancing their apartment management career. CAM curriculum has been enhanced with Franklin Covey video based courses.

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners' investment goals.

During the CAM course you will learn about:

Occupancy rates
Comprehensive marketing plans
Sales team management and product readiness
Equitable treatment of current and potential residents
Resident retention and the maintenance of a positive company image
Consistent and ongoing resident communication
Positive resident service and issue resolution
Enforcement of company policy in compliance with laws and regulations
Property inspections
Preventive maintenance programs
Service request process
Apartment turnover process
Contractors and vendors
Recruitment, hiring, orientation, and training of high-caliber employees
Systematic employee evaluation
Employment regulations and record keeping
Analysis of the property’s financial operations with corrective actions for underperformance
Monitoring of property performance to achieve the owner’s investment goals
Accounting principles and practices
Maximizing net operating income
Reporting property performance honestly and accurately

CAM Modules:

Industry Essentials & Marketing
CAM Orientation & Financial Management
Resident Experience & Property Maintenance
Legal Issues & Risk Management
Human Resources

2024 CAM Dates: January 9-12 and January 22-24

Must attend class on all the dates above.
The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.
Industry Essentials & Resident Experience
Marketing & Financial Prep
Financial Management
Property Maintenance
Legal Responsibilities & Risk Management
Risk Management(continued)& Human Resources
Financial & Exam Review

INSTRUCTOR: Katie Rigsby

Learn more about Katie at www.katierigsby.com

REGISTER BY DECEMBER 15: $900member / $1,100 non-member
REGISTER DECEMBER 16-31: $975 member / $1,175 non-member
REGISTER JANUARY 1-5: $1075 member / $1275 non-member

Cancellation Policy: Full refunds will be given for cancellations made up until December 15th. Cancellations made December 16th-31st will receive a 50% refund. Cancellations received after December 31st and no-shows, will be required to pay in full. Substitutions may be made for no additional fee.

CLICK HERE TO REGISTER FOR YOUR CAM CREDENTIAL

Certified Apartment Leasing Professional (CALP)

***NALP is now the CALP***
The National Apartment Association Education Institute has renamed the National Apartment Leasing Professional (NALP) credential to the Certified Apartment Leasing Professional (CALP) credential. It's the same great training and credential program, but now has a new name that is consistent with other NAAEI credential programs and includes updates to the curriculum to ensure it is staying up-to-date with current industry trends in leasing.

Earning CALP, your first industry credential, signals to your employer your commitment to a career in residential property management.

You'll Learn about:

Using technology to generate traffic
Monitoring and managing your community’s reputation
Inspecting the leasing center, tour route, model units, and vacant apartments
Shopping the competition while building relationships with competitors
Compiling a comprehensive community resource tool
Effective marketing plans
Relationship sales process and evaluating personal sales performance
Evaluating a prospect’s commitment level and overcoming objections
Applying fair housing law and communicating rental criteria
Qualifying prospective residents according to rental policy
Preparing and reviewing leases with new residents
Move-in process
Responding to resident issues and maintenance requests with appropriate follow-up
Building relationships with residents and creating a sense of community
Reporting incidents, maintaining documentation, and taking corrective action
Maximizing revenue and operational efficiency
Securing and processing lease renewals
Conducting a market survey

CALP Modules:

The Sales Process & Building Relationships
Bringing in New Residents
Relevant Laws & How to Apply Them
Marketing & Maintaining Your Community
Why Your Competitor Matters
Effectively Meeting the Needs of Current Residents
The Market Survey
Exam Instructions

2024 CALP Dates: January 15th, 17th-19th

CALP candidates must attend class each day. Classes are 8:00am-5:00pm, except for one day being a half day.

INSTRUCTOR: Katie Rigsby

Learn more about Katie at www.katierigsby.com

REGISTER BY DECEMBER 15: $525 member / $725 non-member
REGISTER December 16-31: $575 member / $775 non-member
REGISTER January 1-11: $675 member / $875 non-member

Certificate for Apartment Maintenance Technicians (CAMT)

Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect.

The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

During the CAMT course you will learn about:

Processing work orders correctly in a timely fashion, and to residents' satisfaction
Electrical services and repairs
HVAC services and repairs
Painting services
Construction services and repairs
Mechanical services and repairs
Appliance services and repairs
Lock and key services and repairs
Customer service and performing maintenance tasks according to company policy and procedures
Minimizing personal and property damage while safely performing maintenance activities
Fair housing regulation compliance
Environmental responsibility and regulatory compliance
Reporting and documentation of maintenance activities in compliance with company policy and regulation
Curb appeal, property inspection, and daily maintenance
Established procedures for maintaining recreational facilities and common areas
Implementation of a preventive maintenance schedule
Repair and replacement decisions
Professional behavior patterns, communication skills, and appearance
Clear and respectful communication with residents, team members, and contractors.

In-person Modules (Classes):

Interior and Exterior Maintenance & Repair
Electrical Maintenance & Repair
Plumbing Maintenance & Repair
Heating Maintenance & Repair
Air Conditioning Maintenance & Repair
Appliance Maintenance & Repair

Online Modules (Classes):

Welcome to the Industry
Customer Service
Teamwork
Time & Project Management
Money Matters
Maintenance & Emergencies
Safety First
Compliance

Requirements:

To obtain the CAMT credential, candidates must complete the following:

Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)
Successful completion of all CAMT coursework (totaling 80 hours)
Meet all examination standards within 12 months of declaring candidacy

2024 CAMT Dates: February 12-16

CAMT candidates must attend class each day for a total of 5 days. Classes are 8:00am-5:00pm.

INSTRUCTOR: Darron Bethea

REGISTER BY JANUARY 16: $699 per member / $899 per non-member
REGISTER JANUARY 17-31: $749 per member / $949 per non-member
REGISTER FEBRUARY 1-8: $825 per member / $1,025 per non-member

Cancellation Policy: Full refunds will be given for cancellations made up until January 16th. Cancellations made January 17-31 will receive a 50% refund. Cancellations received after January 31st, and no-shows, will be required to pay in full. Substitutions may be made for no additional fee.

CLICK HERE TO REGISTER FOR YOUR CAMT CREDENTIAL

Certified Apartment Portfolio Supervisor (CAPS)

Earn your Certified Apartment Portfolio Supervisor designation to enhance your
leadership skills, better interpret property results and track progress toward property or
portfolio objectives. Whether you are a new or experienced portfolio supervisor,
enhance your knowledge and on-the-job performance.

Enrolling in CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.

During the CAPS Course you will learn about:

Recruiting high-performing employees
Employee performance, engagement, and retention
Minimizing conflict through stakeholder communications
Ethical behavior and conflicts of interest
Annual operating budgets and owner performance objectives
Property and portfolio results
Due diligence process
Property takeover process
Capital improvement plans
Managing risk through inspections, follow-up procedures, and incident reporting compliance
Minimizing legal risk and liability
Regulatory agency oversight of assisted housing
Analyzing property performance data to inform action
Management agreements
Evaluating and reporting property performance using key performance indicators

REQUIREMENTS

To obtain the CAPS credential, candidates must complete the following:

Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
Successful completion of all CAPS course work (totaling 40 hours)
Receive a passing score on the online CAPS exam within the six month candidacy time period

The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.

Client Services and Stakeholder Relations
Investment Management
Improving Asset Performance
Asset Evaluation
Talent Management
Contemporary Issues in Multifamily Housing
Exam Review

2023 CAPS Dates: September 25-29

CAPS candidates must attend class each day. Classes are 8:00am-5:00pm.

REGISTER BY AUG. 25: $1,250 per member / $1,450 per non-member
REGISTER AUG. 26- SEPT. 15: $1,350 per member / $1,550 per non-member
REGISTER SEPT. 16-21: $1,450 per member / $1,650 per non-member

Cancellation Policy: Full refunds will be given for cancellations made up until August 25th. Cancellations made Aug. - Sept. 15th will receive a 50% refund. Cancellations received after September 15th, and no-shows, will be required to pay in full. Substitutions may be made for no additional fee.

CLICK HERE TO REGISTER FOR YOUR CAPS CREDENTIAL

NEW!!! CAPS Direct

CAPS Direct allows you to earn your Certified Apartment Portfolio Supervisor (CAPS) credential without completing the CAPS coursework, provided you fulfill the following criteria.

To qualify for CAPS Direct, candidates must meet two of the following three criteria:

Hold a Bachelor's or Master's degree with a major, minor or concentration in property management or real estate.
Hold a current CPM designation.
Have over five years of experience as a multi-site portfolio supervisor.

CAPS Direct is also available to former CAPS credential holders who have allowed their credential to lapse for more than five years.

The cost is $700, which includes the CAPS eBook and initial exam fee. The exam must be completed successfully within six months of enrollment in CAPS Direct.

CLICK HERE TO APPLY FOR CAPS DIRECT

Click here to view more information about all the National Apartment Association Education Institute Credential programs.