National Apartment Association Education Institute (NAAEI) Credentials

As an affiliate of the National Apartment Association (NAA), the Tulsa Apartment Association (TAA) hosts courses for industry professionals to earn their credentials.  TAA hosts these in-person credential courses once a year in Tulsa.

Click here to learn how NAAEI credentials can benefit your company.

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CERTIFIED APARTMENT MANAGER (CAM)

 Earn your CAM certification and increase your community's Net Operating Income. NAAEI developed the Certified Apartment Manager (CAM) program to assist apartment industry professionals in advancing their apartment management career. CAM curriculum has been enhanced with Franklin Covey video based courses. 

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners' investment goals.

During the CAM course you will learn about:​

• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and the maintenance of a positive company image
• Consistent and ongoing resident communication
• Positive resident service and issue resolution
• Enforcement of company policy in compliance with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover process
• Contractors and vendors
• Recruitment, hiring, orientation, and training of high-caliber employees
• Systematic employee evaluation
• Employment regulations and record keeping
• Analysis of the property’s financial operations with corrective actions for underperformance
• Monitoring of property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance honestly and accurately

 
CAM Modules:

• Industry Essentials & Marketing
• CAM Orientation & Financial Management 
• Resident Experience & Property Maintenance
• Legal Issues & Risk Management
• Human Resources

The CAM course will be held in Tulsa January 22-24 & February 11-14, 2020.
The course requires candidates to attend class on all days, with the exception being February 14th - this will be an optional day for additional financial review & exam prep. We highly encourage attendance on February 14th, but that date is optional. Classes are from 8am-5pm each day and will be held at the AKW Construction & Roofing Training Room (8902 E. 11th Street, Tulsa).

Katie Rigsby will be teaching teach the CAM course this year!
Learn more about Katie at www.katierigsby.com
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Register by Dec. 31:  $750 member / $950 non-member
     Register Jan. 1-5:  $775 member / $975 non-member
   Register Jan. 6-19:  $825 member / $1,025 non-member

​CLICK HERE TO DOWNLOAD THE CAM FLYER
Cancellation Policy:  Full refunds will be given for cancellations made up until December 31st. Cancellations made January 1st - 5th will receive a 50% refund.  Cancellations received after January 5th, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.

CLICK HERE TO SIGN-UP FOR CAM

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National Apartment Leasing Professional (NALP)

 Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management.

You'll Learn about:

• Using technology to generate traffic
• Monitoring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Shopping the competition while building relationships with competitors
• Compiling a comprehensive community resource tool
• Effective marketing plans
• Relationship sales process
• and evaluating personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
•  Move-in process
• Responding to resident issues and maintenance requests with appropriate follow-up
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

NALP Modules:

• The Sales Process & Building Relationships
• Bringing in New Residents
• Relevant Laws & How to Apply Them
• Marketing & Maintaining Your Community
• Why Your Competitor Matters
• Effectively Meeting the Needs of Current Residents
• The Market Survey
• Exam Instructions

The NALP course will be in Tulsa January 27-30, 2020.
NALP candidates must attend class each day for a total of 3 1/2 days. Classes are 8:00am-5:00pm, except for the last day is 8:00am-12:00pm, and will be held at the AKW Construction & Roofing Training Room (8902 E. 11th Street, Tulsa).

Katie Rigsby will be returning to Tulsa to teach the NALP course this year!
Learn more about Katie at www.katierigsby.com

 Register by December 31st:  $375 member / $575 non-member
                 Register Jan. 1-8:  $400 member / $600 non-member
               Register Jan. 9-21:  $450 member / $650 non-member

​​CLICK HERE TO DOWNLOAD THE NALP FLYER
Cancellation Policy:  Full refunds will be given for cancellations made up until December 31st. Cancellations made January 1st - 8th will receive a 50% refund.  Cancellations received after January 8th, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.

CLICK HERE TO SIGN-UP FOR NALP

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Certified Apartment Supplier (CAS)

Earning CAS allows you to network with your peers from other companies and learn about the benefits and activities the apartment association offers. The CAS course happens at the same time as the Certified Apartment Manager (CAM) course, so it is an opportunity for suppliers to gain a better understanding of their customers by hearing the everyday challenges faced by apartment community managers .

You'll learn about:

• Applicant screening, leasing contracts, and move-ins
• Rent collection, lease renewal, the move-out process, lease termination, and eviction
• Property management systems and their functions
• How community managers create a positive fair housing environment
• Minimizing risk through inspections, preventative maintenance, safety programs, and documentation
• Addressing property and environmental hazards and crime
• Analyzing property financial operations and underperformance
• Monitoring property performance to achieve an owner's investment goals
• Maximizing net operating income

 
To obtain the CAS credential, candidates must complete the following:

• Employment within the apartment industry in a supplier position
• Attend all CAS classes
• Complete the Suppler Success Course (date TBA)
• Pass the proctored online exam

The CAS course will be held in Tulsa January 22-24, February 11 & 14, 2020
***CAS candidates will be in class with Certified Apartment Manager (CAM) candidates***
The course requires candidates to attend class on all days, with the exception being February 14th - this will be an optional day for additional financial review & exam prep. We highly encourage attendance on February 14th, but that date is optional. Classes are 8:00am-5:00pm each day and will be held at the AKW Construction & Roofing Training Room (8902 E. 11th Street, Tulsa).

  Register by Dec. 31:  $450 member
       Register Jan. 1-5:  $475 member
     Register Jan. 6-19:  $525 member


​​CLICK HERE TO DOWNLOAD THE CAS FLYER
Cancellation Policy:  Full refunds will be given for cancellations made up until December 31st. Cancellations made January 1st - 5th will receive a 50% refund.  Cancellations received after January 5th, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.

CLICK HERE TO SIGN-UP FOR CAS

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Certificate for Apartment Maintenance Technicians (CAMT)

Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect.

The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

During the CAMT course you will learn about:​

• Processing work orders correctly in a timely fashion, and to residents' satisfaction
• Electrical services and repairs
• HVAC services and repairs
• Painting services
• Construction services and repairs
• Mechanical services and repairs
• Appliance services and repairs
• Lock and key services and repairs
• Customer service and performing maintenance tasks according to company policy and procedures
• Minimizing personal and property damage while safely performing maintenance activities
• Fair housing regulation compliance
• Environmental responsibility and regulatory compliance
• Reporting and documentation of maintenance activities in compliance with company policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Established procedures for maintaining recreational facilities and common areas
• Implementation of a preventive maintenance schedule
• Repair and replacement decisions
• Professional behavior patterns, communication skills, and appearance
• Clear and respectful communication with residents, team members, and contractors.

In-person Modules (Classes):

• Interior and Exterior Maintenance & Repair
• Electrical Maintenance & Repair
• Plumbing Maintenance & Repair
• Heating Maintenance & Repair
• Air Conditioning Maintenance & Repair
• Appliance Maintenance & Repair

Online Modules (Classes):

• Welcome to the Industry
• Customer Service
• Teamwork
• Time & Project Management
• Money Matters
• Maintenance & Emergencies
• Safety First
• Compliance

Requirements:
To obtain the CAMT credential, candidates must complete the following:

• Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)  
• Successful completion of all CAMT coursework (totaling 80 hours)
• Meet all examination standards within 12 months of declaring candidacy

The CAMT course will return to Tulsa in 2020.  
Registration information coming soon.
CAMT Course price is $500 member / $700 non-member

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Certified Apartment Portfolio Supervisor (CAPS)

Earn your Certified Apartment Portfolio Supervisor designation to enhance your
leadership skills, better interpret property results and track progress toward property or
portfolio objectives. Whether you are a new or experienced portfolio supervisor,
enhance your knowledge and on-the-job performance.

Enrolling in CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.

During the CAPS Course you will learn about:

• Recruiting high-performing employees
• Employee performance, engagement, and retention
• Minimizing conflict through stakeholder communications
• Ethical behavior and conflicts of interest
• Annual operating budgets and owner performance objectives
• Property and portfolio results
• Due diligence process
• Property takeover process
• Capital improvement plans
• Managing risk through inspections, follow-up procedures, and incident reporting compliance
• Minimizing legal risk and liability
• Regulatory agency oversight of assisted housing
• Analyzing property performance data to inform action
• Management agreements
• Evaluating and reporting property performance using key performance indicators

REQUIREMENTS
To obtain the CAPS credential, candidates must complete the following:

• Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
• Successful completion of all CAPS course work (totaling 40 hours)
• Receive a passing score on the 100 question (2-hour) online CAPS exam

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Click here to view more information about all the National Apartment Association Education Institute Certification programs.

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