National Apartment Association Education Institute (NAAEI) Credentials

As an affiliate of the National Apartment Association (NAA), the Tulsa Apartment Association (TAA) hosts courses for industry professionals to earn their credentials.  TAA hosts these in-person credential courses once a year in Tulsa.

Click here to learn how NAAEI credentials can benefit your company.

CERTIFIED APARTMENT MANAGER (CAM)

Earn your CAM certification and increase your community's Net Operating Income. NAAEI developed the Certified Apartment Manager (CAM) program to assist apartment industry professionals in advancing their apartment management career. CAM curriculum has been enhanced with Franklin Covey video based courses. 

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners' investment goals.

During the CAM course you will learn about:​
  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately
 
CAM Modules:
  • Industry Essentials & Marketing
  • CAM Orientation & Financial Management 
  • Resident Experience & Property Maintenance
  • Legal Issues & Risk Management
  • Human Resources

2022 CAM Dates: January 19-21 & February 8-11
Must attend class on all the dates above.
The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.
Industry Essentials & Resident Experience
Marketing & Financial Prep
Financial Management
Property Maintenance
Legal Responsibilities & Risk Management
Risk Management (continued) & Human Resources
Financial & Exam Review

​INSTRUCTOR: Katie Rigsby 
Learn more about Katie at www.katierigsby.com
​
REGISTER BY DECEMBER 31: $795 member / $995 non-member
      REGISTER JANUARY 1-14: $849 member / $1,049 non-member
   REGISTER JANUARY 15-17 : $949 member / $1,149 non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until December 31st. Cancellations made January 1-10 will receive a 50% refund.  Cancellations received after January 10 and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.
Certified Apartment Supplier (CAS)
Earning CAS allows you to network with your peers from other companies and learn about the benefits and activities the apartment association offers. The CAS course happens at the same time as the Certified Apartment Manager (CAM) course, so it is an opportunity for suppliers to gain a better understanding of their customers by hearing the everyday challenges faced by apartment community managers .

You'll learn about:
  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventative maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and underperformance
  • Monitoring property performance to achieve an owner's investment goals
  • Maximizing net operating income
 
To obtain the CAS credential, candidates must complete the following:
  • Employment within the apartment industry in a supplier position
  • Attend all CAS classes
  • Complete the Suppler Success Course (date TBA)
  • Pass the proctored online exam

2022 CAS Class Dates
​***CAS candidates will be in class with Certified Apartment Manager (CAM) candidates***
The course requires candidates to attend ALL the following classes:
January 19 (8am-5pm): Industry Essentials & Resident Experience
January 21 (8am-5pm): FinancialManagement
February 9 (8am-5pm): Legal Responsibilities & Risk Management
February 10 (8am-1pm): Risk Management (continued)
Optional classes:
January 20 (8am-5pm): Marketing & Financial Prep
February 8 (8am-5pm): Property Maintenance
February 10 (1-5pm): Human Resources
February 11 (8am-5pm): Financial & Exam Review


 REGISTER BY JANUARY 14: $495 per member
 REGISTER JANUARY 15-17: $550 per member

Cancellation Policy:  Full refunds will be given for cancellations made up until December 31. Cancellations made January 1-10 will receive a 50% refund.  Cancellations received after January 10, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.
Certified Apartment Leasing Professional (CALP)
 ***NALP is now the CALP***
The National Apartment Association Education Institute has renamed the National Apartment Leasing Professional (NALP) credential to the Certified Apartment Leasing Professional (CALP) credential.  It's the same great training and credential program, but now has a new name that is consistent with other NAAEI credential programs and includes updates to the curriculum to ensure it is staying up-to-date with current industry trends in leasing.

Earning CALP, your first industry credential, signals to your employer your commitment to a career in residential property management.

You'll Learn about:
  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process
  • and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  •  Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

CALP Modules:
  • The Sales Process & Building Relationships
  • Bringing in New Residents
  • Relevant Laws & How to Apply Them
  • Marketing & Maintaining Your Community
  • Why Your Competitor Matters
  • Effectively Meeting the Needs of Current Residents
  • The Market Survey
  • Exam Instructions

2022 CALP Dates: January 24-27
CALP candidates must attend class each day for a total of 3 1/2 days. Classes are 8:00am-5:00pm, except for one day being a half day. 

INSTRUCTOR: Katie Rigsby
Learn more about Katie at www.katierigsby.com

 REGISTER BY DECEMBER 31: $449 member / $649 non-member
       REGISTER JANUARY 1-14: $499 member / $699 non-member
    REGISTER JANUARY 15-21:  $599 member / $799 non-member

Cancellation Policy:  Full refunds will be given for cancellations made up until December 31st. Cancellations made January 1-14 will receive a 50% refund.  Cancellations received after January 14, and no-shows, will be required to pay in full.  Substitutions may be made for no additional fee.

Certificate for Apartment Maintenance Technicians (CAMT)

Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect.

The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

During the CAMT course you will learn about:​
  • Processing work orders correctly in a timely fashion, and to residents' satisfaction
  • Electrical services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors.

In-person Modules (Classes):
  • Interior and Exterior Maintenance & Repair
  • Electrical Maintenance & Repair
  • Plumbing Maintenance & Repair
  • Heating Maintenance & Repair
  • Air Conditioning Maintenance & Repair
  • Appliance Maintenance & Repair

Online Modules (Classes):
  • Welcome to the Industry
  • Customer Service
  • Teamwork
  • Time & Project Management
  • Money Matters
  • Maintenance & Emergencies
  • Safety First
  • Compliance

Requirements:
To obtain the CAMT credential, candidates must complete the following:
  • Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)  
  • Successful completion of all CAMT coursework (totaling 80 hours)
  • Meet all examination standards within 12 months of declaring candidacy

2022 CAMT Dates: 1st Quarter 2022 (exact dates to be announced soon!)  
CAMT candidates must attend class each day for a total of 5 days. Classes are 8:00am-5:00pm.
​
Registration information coming soon.
CAMT Course price is $500 member / $700 non-member

Certified Apartment Portfolio Supervisor (CAPS)

Earn your Certified Apartment Portfolio Supervisor designation to enhance your
leadership skills, better interpret property results and track progress toward property or
portfolio objectives. Whether you are a new or experienced portfolio supervisor,
enhance your knowledge and on-the-job performance.

Enrolling in CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.

During the CAPS Course you will learn about:
  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

REQUIREMENTS
To obtain the CAPS credential, candidates must complete the following:
  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Receive a passing score on the online CAPS exam within the six month candidacy time period

The course requires candidates to attend ALL classes below. Classes are from 8am-5pm each day.
  • Client Services and Stakeholder Relations
  • Investment Management
  • Improving Asset Performance
  • Asset Evaluation
  • Talent Management
  • Contemporary Issues in Multifamily Housing
  • Exam Review

This course will be hosted in Tulsa again in 2023.  Please email info@taaonline.org if you would like to more information on taking this course in-person when offered again in Tulsa. The anticipated in-person CAPS course cost is $1,200.
NEW!!! CAPS Direct
CAPS Direct allows you to earn your Certified Apartment Portfolio Supervisor (CAPS) credential without completing the CAPS coursework, provided you fulfill the following criteria.  

To qualify for CAPS Direct, candidates must meet two of the following three criteria:
  • Hold a Bachelor's or Master's degree with a major, minor or concentration in property management or real estate.
  • Hold a current CPM designation.
  • Have over five years of experience as a multi-site portfolio supervisor.

​CAPS Direct is also available to former CAPS credential holders who have allowed their credential to lapse for more than five years.

The cost is $700, which includes the CAPS eBook and initial exam fee.  The exam must be completed successfully within six months of enrollment in CAPS Direct.
Click here to view more information about all the National Apartment Association Education Institute Certification programs.

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6855 South Canton Avenue  |  Tulsa, OK  74136
Phone: (918) 747-6217 | info@taaonline.org